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Damaged or Missing items

Please be assured we pack your order with the greatest care and diligence. However on some occasions due to the fragile nature of the product things can sometimes go wrong. To help us rectify this as soon as possible please follow the steps below.

Receiving your order
 

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  • Please inspect for any signs of damage

  • Please check no items are missing

  • Please sign for delivery if order is undamaged and all present.

  • Please make sure you have someone to assist you with getting your order into your premises

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Damages/Missing items

  • Sign damaged or incomplete on the delivery note

  • Make a note of any missing items

  • Take photos of any damaged items

  • Please email us as soon as possible including your order number and photographs of  damaged items. 

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